Genpact, a global professional services firm, has launched its latest agentic AI solution — the Genpact Insurance Policy Suite — aimed at transforming commercial and specialty insurance operations. The solution, part of Genpact’s Service-as-Agentic-Solutions™ portfolio, leverages Microsoft Azure AI to automate underwriting support, reduce cycle times, and enable data-driven decision-making.
Intelligent Automation for Underwriters
The new suite targets a longstanding challenge in the insurance industry: the burden of administrative processes on underwriters. With up to 90% touchless submission clearance and 75% faster turnaround times, the platform aims to help insurers issue quotes faster, strengthen broker relationships, and improve submission-to-bind ratios.
Built using Microsoft’s Azure AI Foundry Models and Azure Analytics Services, the suite enables intelligent orchestration across underwriting tasks — from classifying and extracting submission data to anomaly detection and risk scoring. It also includes built-in observability, audit trails, and role-based access controls for greater transparency.
Four Modular AI Agents
The platform features four modular AI-powered components that support seamless, autonomous workflows. Each module houses specialized agents that accelerate traditionally manual tasks like data classification, validation, and risk ranking — helping insurers shift to predictive, insight-driven underwriting.
“Underwriters spend too much time managing documents instead of risk,” said Jinsook Han, Genpact’s Chief Strategy and Agentic AI Officer. “This solution flips that equation.”
Industry-Backed Innovation
The platform launch is being seen as another step forward in Genpact’s push toward agentic, domain-specific AI. The firm says it has built over 1,000 AI models tailored to various industries, with more on the way.
Microsoft’s Global Financial Services team praised the solution’s ability to enhance business performance securely and at scale. Hemanth Sundararaj, Solution Sales Leader at Microsoft, said the collaboration demonstrates how sector-specific AI, when coupled with deep process expertise, can reshape industries from the inside out.
Future Roadmap
Genpact plans to continue investing in agentic AI solutions across sectors, with insurance flagged as a major area of innovation. With growing demand for touchless, scalable systems, tools like the Insurance Policy Suite could play a key role in helping insurers stay agile and competitive in a rapidly evolving digital landscape.
