Tag: Customer Experience
Sarvam AI Startup Programme Fuels Indic AI Builders
Sarvam AI has introduced the Sarvam Startup Programme, providing early-stage companies with up to 12 months of API credits, priority engineering support and production-ready infrastructure to build multilingual AI applications without backend complexities. Founders Vivek Raghavan and Pratyush Kumar positioned the initiative to empower India’s developer ecosystem with high-quality models fluent in 22+ Indian languages and English, enabling full agency in creating voice agents,...
Oracle Layoffs Fund AI Data Centre Push Amid Cash Squeeze
Oracle is planning thousands of job cuts across divisions as it grapples with a cash crunch from aggressive AI data centre buildout to support major clients including a $300 billion OpenAI agreement, xAI and Meta, as Bloomberg News first reported. The reductions, potentially broader than typical rolling cuts, may begin this month and target roles expected to diminish under AI automation, coinciding with an...
Zoho Launches AI CRM and Secure Enterprise Browser
Zoho Corporation has launched significant updates to its customer experience (CX) platform alongside the official rollout of Ulaa Enterprise — a secure browser designed...
Kapture CX: AI Agents Now Core to Customer Service Strategies
A new survey from Kapture CX reveals that artificial intelligence (AI) is fast becoming a cornerstone of customer service strategies across industries. Approximately 66%...
Air India Deploys Agentic AI with Salesforce
Air India has deepened its partnership with Salesforce, becoming one of the first global airlines to adopt Salesforce Agentforce—a cutting-edge agentic AI solution designed...
How DaveAI Is Leading the AI Agent Revolution
When a customer walks into a virtual showroom and is greeted by a lifelike avatar that not only understands their preferences but guides them...
Salesforce and Ather Energy Partner for EV Growth
Salesforce has announced a strategic partnership with Ather Energy Limited, a leading Indian electric two-wheeler (E2W) manufacturer, to revolutionize dealership operations and customer experience....
Customer Experience in Neo Banking: Strategies for Enhancing User Engagement
The rise of neo banking has revolutionized the financial industry, offering a seamless and intuitive digital banking experience. Unlike traditional banks, neo banks operate...
Digital Natives: Redefining User Experience
In the relentless pursuit of innovation, digital native companies are fundamentally transforming the landscape of user experience. Their disruptive approach places the customer at...
Subscription Box Services: The Newest Trend in Retail
In recent years, the allure of receiving a carefully curated box of products at the doorstep on a regular basis has captivated consumers worldwide....
