Tag: Customer Experience
Microsoft Issues Emergency Patch for Critical ASP.NET Core Flaw
Microsoft has released an emergency, out‑of‑band security update to fix a critical vulnerability in the widely used web framework ASP.NET Core, urging organisations to patch immediately. The flaw, tracked as CVE‑2026‑40372, affects the ASP.NET Core Data Protection cryptographic component and could allow unauthenticated attackers to forge authentication cookies and escalate privileges to the SYSTEM level. The vulnerability is rated 9.1 on the CVSS scale, reflecting...
Accenture: Indian Enterprises Accelerate AI Adoption to Build Business Resilience
Organizations in India are accelerating artificial intelligence adoption at scale, signalling a clear shift from AI experimentation to enterprise‑level deployment, according to Accenture’s latest research. The findings show that Indian enterprises are increasingly using AI as a lever to build resilience, strengthen governance, and redesign operating models, rather than just as a productivity‑enhancing pilot. Accenture’s Pulse of Change survey indicates that 69 per cent of...
Zoho Launches AI CRM and Secure Enterprise Browser
Zoho Corporation has launched significant updates to its customer experience (CX) platform alongside the official rollout of Ulaa Enterprise — a secure browser designed...
Kapture CX: AI Agents Now Core to Customer Service Strategies
A new survey from Kapture CX reveals that artificial intelligence (AI) is fast becoming a cornerstone of customer service strategies across industries. Approximately 66%...
Air India Deploys Agentic AI with Salesforce
Air India has deepened its partnership with Salesforce, becoming one of the first global airlines to adopt Salesforce Agentforce—a cutting-edge agentic AI solution designed...
How DaveAI Is Leading the AI Agent Revolution
When a customer walks into a virtual showroom and is greeted by a lifelike avatar that not only understands their preferences but guides them...
Salesforce and Ather Energy Partner for EV Growth
Salesforce has announced a strategic partnership with Ather Energy Limited, a leading Indian electric two-wheeler (E2W) manufacturer, to revolutionize dealership operations and customer experience....
Customer Experience in Neo Banking: Strategies for Enhancing User Engagement
The rise of neo banking has revolutionized the financial industry, offering a seamless and intuitive digital banking experience. Unlike traditional banks, neo banks operate...
Digital Natives: Redefining User Experience
In the relentless pursuit of innovation, digital native companies are fundamentally transforming the landscape of user experience. Their disruptive approach places the customer at...
Subscription Box Services: The Newest Trend in Retail
In recent years, the allure of receiving a carefully curated box of products at the doorstep on a regular basis has captivated consumers worldwide....
