Tag: Customer Experience

Meta Plans Up to $145 Billion in 2026 Capex as It Bets Big on AI

Meta expects capital expenditure of $135 billion to $145 billion in 2026. It plans to keep investing in AI infrastructure and in new products. The company shared the outlook with its third-quarter results on 21 October. Meta said its AI investments are already bringing in extra advertising revenue. It credits stronger engagement, better recommendations and more efficient monetisation. It expects these investments and new product...

SpaceX secures $40 billion debt for GPUs as Elon Musk predicts neocloud shakeout

SpaceX has closed a $40 billion debt financing deal to buy graphics processing units (GPUs) for AI infrastructure. CEO Elon Musk shared the news in a post on X. He also warned that tighter credit could trigger widespread consolidation among AI cloud providers. Musk said SpaceX secured the financing because of its investment-grade status. Revenue from Starlink and rocket launches also helped. His comments come...
spot_img

Adani Airports Partners with AIONOS to Launch Agentic AI Concierge

Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, has signed a strategic partnership with AIONOS, an InterGlobe Enterprises company and global...

Zoho Launches AI CRM and Secure Enterprise Browser

Zoho Corporation has launched significant updates to its customer experience (CX) platform alongside the official rollout of Ulaa Enterprise — a secure browser designed...

Kapture CX: AI Agents Now Core to Customer Service Strategies

A new survey from Kapture CX reveals that artificial intelligence (AI) is fast becoming a cornerstone of customer service strategies across industries. Approximately 66%...

Air India Deploys Agentic AI with Salesforce

Air India has deepened its partnership with Salesforce, becoming one of the first global airlines to adopt Salesforce Agentforce—a cutting-edge agentic AI solution designed...

How DaveAI Is Leading the AI Agent Revolution

When a customer walks into a virtual showroom and is greeted by a lifelike avatar that not only understands their preferences but guides them...

Salesforce and Ather Energy Partner for EV Growth

Salesforce has announced a strategic partnership with Ather Energy Limited, a leading Indian electric two-wheeler (E2W) manufacturer, to revolutionize dealership operations and customer experience....

Customer Experience in Neo Banking: Strategies for Enhancing User Engagement

The rise of neo banking has revolutionized the financial industry, offering a seamless and intuitive digital banking experience. Unlike traditional banks, neo banks operate...

Digital Natives: Redefining User Experience

In the relentless pursuit of innovation, digital native companies are fundamentally transforming the landscape of user experience. Their disruptive approach places the customer at...

Subscription Box Services: The Newest Trend in Retail

In recent years, the allure of receiving a carefully curated box of products at the doorstep on a regular basis has captivated consumers worldwide....