Tag: Fin

Salesforce has agreed to acquire Fin, the customer service AI platform formerly known as Intercom, for about $3.6 billion as it deepens its push into agentic AI. The deal is set to strengthen Salesforce’s Agentforce offering by adding Fin’s customer support software, proprietary Apex model, and AI team to its ecosystem. Fin is known for handling customer support across channels such as chat, email, WhatsApp,...

The Ministry of Electronics and Information Technology (MeitY) has called on India’s IT services sector to move faster on AI adoption, with a strong focus on workforce reskilling rather than job-loss fears. The message came during an industry consultation in Kochi on supporting the transformation of the IT services industry. The meeting brought together senior government officials, industry leaders, and other stakeholders to discuss how...