Tata Consultancy Services (TCS) has announced a strategic collaboration with Salesforce to enhance AI adoption in the manufacturing and semiconductor industries. The partnership aims to equip enterprises with AI-driven insights and automation to boost sales, enhance customer experiences, and optimize field service operations.
TCS has launched three key programmes under this initiative:
- Semiconductor Sales Accelerator: Utilizes AI-powered data analytics to enhance sales strategies and decision-making in the semiconductor industry.
- Seller for the Future: Provides near real-time insights, predictive analytics, and personalized recommendations to improve sales performance.
- Digital Field Service: Supports field technicians with AI-driven real-time data, predictive maintenance insights, and optimized scheduling to improve service efficiency.
Solving Data Silos for AI-Driven Growth
A critical barrier to AI adoption for enterprises is the challenge of extracting value from vast, unstructured data sources. This partnership seeks to break down data silos and integrate AI-powered insights into core business operations.
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“TCS has deep expertise in the semiconductor industry, spanning research, architecture, design, manufacturing, and advanced packaging. By leveraging AI with Salesforce, we aim to empower organizations to unlock the full potential of their data, drive growth, and enhance customer engagement,” the company said in a statement.
With more than two decades of experience in the semiconductor domain, TCS is well-positioned to drive digital transformation in collaboration with Salesforce. The partnership is expected to redefine how manufacturing and semiconductor firms leverage AI for sales, operations, and service excellence.
