HCLTech has expanded its partnership with Google Cloud and ServiceNow to help enterprises deploy and scale AI agents using the Gemini Enterprise platform. The move builds on HCLTech’s recently launched Gemini Enterprise business unit and is aimed at helping companies move from AI pilots to broader production use.
Partnership Scope
The collaboration combines Google Cloud’s Gemini AI capabilities, ServiceNow’s workflow platform and HCLTech’s implementation expertise to build enterprise AI solutions. HCLTech said the aim is to automate business processes, improve operational efficiency and give organizations a more structured way to adopt agentic AI.
The partnership is not a one-off product launch so much as an extension of an existing strategic relationship. HCLTech has been working with Google Cloud on Gemini-based enterprise offerings for some time, and this latest step deepens that work with ServiceNow added into the mix.
Early Use Cases
The initial solutions will focus on field services, customer experience, manufacturing and enterprise IT operations. One of the first offerings is a Factory Shop Floor Assistant designed to provide real-time operational insights in manufacturing environments.
In field services, Gemini Live will be integrated with ServiceNow Field Service Management to give technicians audio and visual intelligence for faster issue resolution. In customer experience, the goal is to preserve customer intent across different communication channels so conversations do not lose context as they move from one system to another.
Governance And Control
The companies are also adding governance tools to make enterprise deployment more manageable. HCLTech plans to use ServiceNow’s AI Control Tower to improve visibility into AI agents operating within Gemini Enterprise, while an ITOps ServiceNow Agent available through Google Cloud Marketplace will support incident management and remediation.
That matters because many enterprises are still cautious about scaling AI without proper oversight. HCLTech said the partnership is designed to help customers deploy AI at scale while keeping security, monitoring and operational control in place.
Strategic Context
HCLTech has been building out its AI services strategy around Gemini Enterprise since launching a dedicated business unit earlier this year. This latest partnership helps the company position itself as a deployment partner for companies that want AI tied directly to workflows rather than isolated experiments.
Google Cloud and ServiceNow framed the effort as part of a broader move toward the “agentic enterprise,” where AI agents work across systems, teams and business functions. For HCLTech, that creates a stronger role in enterprise AI implementation, especially for organizations looking for practical deployment support rather than just access to models.
