NextEra — a joint venture between LTIMindtree and Aramco Digital — has announced a strategic partnership with ServiceNow to fast-track enterprise digital transformation across Saudi Arabia and the broader Middle East and North Africa (MENA) region. The collaboration aims to deliver industry-specific platforms powered by intelligent workflows and generative AI, with a focus on sectors such as energy, banking and finance, and large-scale infrastructure projects.
AI-led localisation for real-world use cases
A core goal of the partnership is to build AI-native platforms with region-specific capabilities, including Arabic language interfaces, tailored CRM systems, and scalable agentic automation tools. ServiceNow will establish a Centre of Excellence to support innovation and training, while NextEra will build a proximity centre at Imam Abdulrahman Bin Faisal University in Dammam.
These initiatives are designed to equip local talent with next-gen technology skills while enabling regional enterprises to modernise legacy systems and achieve measurable operational efficiency.
Enabling a high-impact digital ecosystem
The partnership will also bring ServiceNow’s Agentic Central offerings — built for orchestrated automation across departments — to the MENA region. With NextEra’s services infrastructure and ServiceNow’s intelligent platforms, enterprises will be able to accelerate AI adoption, upgrade employee and customer experience, and drive agility at scale.
This joint effort is expected to strengthen ServiceNow’s footprint across the Gulf and enable NextEra to scale its digital transformation offerings across public and private sectors.
Building regional capability and digital talent
Dina Abo-Onoq, CEO of NextEra, described the partnership as a key step in creating new job opportunities and building digital capabilities in the Kingdom. Saif M Mashat, VP for MEA at ServiceNow, added that the collaboration will unlock new levels of agility and growth for regional enterprises.
By combining localisation, AI-powered services, and workforce development, the partnership reflects a holistic approach to digital transformation — one designed for the unique needs and scale of the Middle East.
